If you have requested a temporary sign in link or password reset email and have not received it in your email inbox, check your junk/ spam folder.
The subject line of the email will be "Create New Password", and the email address that the emails are sent from is: firstname.lastname@example.org
If you cannot locate this email in your inbox or junk/ spam folders, you may need to ‘whitelist’ the email address from which this email is sent. You can ‘whitelist’ an email address by adding it to your contact list/ address book/ safe-sender’s list.
If you have any additional questions, you may send your request via our online 'Contact Customer Service' form. Alternatively, feel free to give our Member Services Team a call at 888-665-3665 Monday through Friday, 9:30 AM - 4:00 PM EST.